What is the new normal? How does it work? What does it look like? How do I feel about it? As shopkeepers we are not only dealing with our own interpretation of that but everyone else's - we are all nervous about how things will come across to the public, and how we will interact with our customers, so how do we adapt?
A wise man, Martin Newman once told me 'Retail is for life, not just for Christmas'. Being a shopkeeper is not as simple as just sitting in a shop, but just as challenging and important as being the CEO of a nationwide operation - I should know, I've been there!