Shipping & Returns


SHIPPING /DELIVERY

Fromie deliveries are operated through Royal Mail  .

Last online orders for a Christmas delivery for UK mainland are the 20.12.18 

We offer a next day delivery service, for orders placed before 12.30pm Tues - Friday. Orders placed after 12.30pm will be delivered the next working day. Orders placed after 12.30pm on a Saturday will be delivered on Tuesday when we re open after the weekend.

We also deliver to: Mainland UK only at present

Please contact nicky@fromie.co.uk for other requests both near and far!

(2 day delivery as standard) proof of postage is always available.

Our standard delivery charge is £5.95 per parcel (up to 10kg)

Parcels are packed and despatched from Fromie HQ at around 3pm each day (Tues – Sat)

Whilst Fromie do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.

Any claim for non-delivery of any goods shall be notified in writing by the Customer to Fromie within 10 days of the intended delivery date.

Regardless of how the order is communicated to Fromie (online, email, telephone  or instore) it is the customer’s responsibility to ensure that all order and delivery details are correct at time of purchase prior to dispatch.

Our guarantee is limited to delivering to the building, not individual recipients.

Fromie do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about because of any of the following: Inaccurate or incomplete delivery address details. Delayed payment (cleared funds) Delayed order receipt.

Fromie reserve the right to charge the customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the customer.

 

SUPPLY

Some products contain nuts, egg, milk and other allergens. Please refer to product packaging or our allergen information found on each page for further information.

All items featured on our website are subject to availability.

Items containing alcohol can only be ordered by and delivered to persons aged 18 and over.

The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at the discretion of Fromie.

 

ORDERING

All goods remain the property of Fromie until they have been paid for in full (cleared funds).

Prices quoted are subject to change without notice.

 

REFUNDS

Refunds will only be issued if Fromie is contacted 2 hours before dispatch. No items can be refunded once received unless faulty or broken, this will be at the discretion of Fromie dependant on your retail rights.

Please let us know ASAP if there is a problem with your order.

14 day period is the time you have to decide that your goods are not what you were expecting or are damaged, you then have a further 14 days to actually send the goods back.

Goods should be marked RETURNS and sent to: 3a Stony Street, Frome BA11 1BU.

You will get a refund within 14 days of either Fromie getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

If your goods are faulty, don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act, as you have when buying in store.

The cost of returning an item won’t apply where the goods being returned are faulty.

Fromie will only refund the basic cost of delivery for returned goods.

 

FORCE MAJEURE

Fromie shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

 

LAW AND JURISDICTION

This agreement shall be governed by English law: The courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this agreement.

 

PRIVACY POLICY

Fromie has a full privacy policy available for customers and the public to view at any time on the website, please click to view the privacy policy.